Refunds for EdgeFound subscriptions are processed by Paddle.com Market Limited, our Merchant of Record. Paddle is the legal seller of your subscription and handles all payments, invoicing, taxes, and refunds on our behalf.
To request a refund, you can either contact us at support@theedgefound.com or reach out to Paddle directly at help.paddle.com. We will instruct Paddle to issue a refund where we consider it appropriate.
If you are an EU consumer, you have a statutory right to withdraw from your subscription within 14 days of purchase without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.
If you have already started using the Service during the withdrawal period and gave your express consent to immediate performance at checkout, your withdrawal right may be limited to a pro-rata refund for the unused portion of the subscription. See section 8 of our Terms of Service for full details.
After the 14-day withdrawal period, refunds are provided at our discretion and on the basis of Paddle's Buyer Terms. We will consider a refund in the following situations :
We generally do not refund subscriptions outside of the situations above. Instead, you can cancel your subscription at any time from your account settings and you will retain access until the end of your current billing period.
Email support@theedgefound.com with the following information :
Alternatively, you can reach out directly to Paddle through the order confirmation email you received at the time of purchase, which contains a Paddle refund link.
Once a refund is approved, Paddle typically processes it within 3 to 10 business days. The refund is issued to the original payment method. Depending on your bank, it may take a few additional days for the refund to appear on your statement.
Cancelling your subscription and requesting a refund are two different actions. Cancellation stops the next automatic renewal and is available at any time from your account settings. It does not retroactively refund previous payments.
If you cancel within the 14-day withdrawal period and have not given express consent to immediate performance, a full refund is available. Otherwise, the refund rules in sections 2 and 3 apply.
For any question about refunds, contact support@theedgefound.com.